Goods Return Policy:

We strive to ensure the highest level of customer satisfaction for all our Cissy Curvy Customers.  However, we understand that you may on occasion are not entirely satisfied with the products that you have purchased from us.  We would be pleased to serve you should you decide to return any merchandise to us.  We wish to inform all our customers of the following terms and conditions before we can process your return of merchandise and provide refund in the form of store credits where applicable:

  1. The merchandise received are confirmed to be defective.  However, the following conditions are NOT deemed as defects:      

    1. Threads which are untrimmed

    2. Minor dust or other stains that can easily be removed without requiring any washing

    3. Minor color differences between the picture on our website or online platform and the merchandise received

    4. Minor loose buttons or any other accessory which are part of the merchandise

  2. The definition of defects can be subjective and we reserve the right to make the final decision to confirm the defects.

  3. The items have not been worn, stained or subject to any washing, drying or any action that may have altered its original new condition

  4. All items are to be returned (within 10 days from date of receiving the order) via courier service to the stated address on our website together with an email to notify us of the return.  After 10 days we reserve the right to NOT process the return of merchandise or provide any refund.

  5. Should you return the merchandise to us due to change of mind or size (not due to our fault of shipping the wrong size), we shall charge a processing fee of RM15 plus the shipping fee based on our standard shipping conditions when making a new purchase.  The client shall bear the shipping fee when returning the merchandise to us.

  6. Should the merchandise you received is not the same as what was ordered, we will be pleased to accept the return upon confirmation by our company.

  7. Before you proceed with any of the actions above, please send us an email together with any picture so that we can advise you on the next course of action. 

  8. We reserve the right to amend the above policy without any prior notification.